FAQs

Lux quartz slabs come in three sizes:

- 320 x 160 cm/ 126 x 63 inch
- 325 x 185 cm/ 128 x 73 inch
- 330 x 195.5 cm/ 130 x 77 inch

Lux quartz slabs come readily available in three thicknesses: 1.5 cm, 2 cm, 3 cm

Lux is available in an expansive design palette. View our collection to see the variety of our designs.

Please take a review on our latest catalogue and let us know what colors you like. You will receive the samples in 7-10 days.

The expected duration for a complete order of a 20-foot container is approximately 3-4 weeks. In case the customer requires expedited shipping, we are open to discussing options to accommodate their request and adjust the production timeline accordingly.

Importers should be aware of weight restrictions when loading quartz slabs into containers.
These restrictions vary based on transportation method and location:
- Standard US port restriction: 27,000 kg (59,524 lbs)
- Rail/ramps restriction: 21,500 kg (47,399 lbs)
- Standard US road limitation: 19,900 kg (44,000 lbs) using a tri-axle truck.
The gross weight of the container will depend on the size and thickness of the quartz slabs being loaded.
For detailed information about loading quantity, weight calculations, or any other questions regarding the transport of quartz slabs, please contact us directly.

USA does not impose anti-dumping and anti-subsidy taxes on quartz surface products imported from Vietnam. We are capable of providing a Certificate of Origin for every shipment to verify that all Lux quartz slabs and prefab are produced in Vietnam.

We guarantee your satisfaction in partnering with us.
The Lux Customer Service team is fully dedicated to supporting you with all your queries, starting from the moment you make your purchase and continuing even after the products have been delivered to your warehouse. In the case of any problems with the slabs due to manufacturing issues, Lux Quartz will offer a replacement or a reimbursement in the form of a credit note.

Lux logistics team will offer guidance throughout the required paperwork and assistance with your import procedures. Rest assured, your slabs will be seamlessly transported from our factory to your warehouse without any worries.

Our premium quartz slabs are meticulously crafted using state-of-the-art technology, carefully chosen high-quality materials, and a dedicated quality control team. Rest assured, these slabs have been certified for their exceptional quality by NSF International.

It is determined by the depth of grounding the slab undergoes in its final stages. Honed is a more matted sheen that has a flat, smoother texture, while polished gives off a highly reflective, bright shine.

- Avoid strong chemicals and solvents, and strong acids or alkalis, oxidizers or similar materials, regardless of pH.
- Avoid harsh cleaning products such as: oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chloride.
- Avoid products containing oils as they may leave a residue. All products should be rinsed off thoroughly.
- If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.
- Check each cleaning product first on an inconspicuous area to ensure it doesn’t damage the surface.

Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect.

Yes, Lux Quartz is nonabsorbent and is NSF Certified(opens in a new tab) for food and splash zones in kitchens.
*NSF International is The Public Health and Safety Company™

It’s recommended to use trivet or hot pad when transferring direct heat to your Lux surface. With sudden changes of temperature, even natural stone surfaces can be damaged.