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FAQs

  • Are there any antidumping and anti-subsidy taxes imposed by the US on quartz surface products imported from Vietnam?

    The US does not impose anti-dumping and anti-subsidy taxes on quartz surface products imported from Vietnam. We are capable of providing a Certificate of Origin for every shipment to verify that all Lux quartz slabs and prefab are produced in Vietnam.

  • What is the estimated delivery time after placing an order?

    The expected duration for a complete order of a 20-foot container is approximately 3-4 weeks. In case the customer requires expedited shipping, we are open to discussing options to accommodate their request and adjust the production timeline accordingly.

  • What kind of after-sales support does Lux Quartz provide?

    We guarantee your satisfaction in partnering with us.
    The Lux Customer Service team is fully dedicated to supporting you with all your queries, starting from the moment you make your purchase and continuing even after the products have been delivered to your warehouse. In the case of any problems with the slabs due to manufacturing issues, Lux Quartz will offer a replacement or a reimbursement in the form of a credit note.

  • What certificates does Lux Quartz have?

    Our premium quartz slabs are meticulously crafted using state-of-the-art technology, carefully chosen high-quality materials, and a dedicated quality control team. Rest assured, these slabs have been certified for their exceptional quality by NSF International.

  • How do I request for samples?

    Please take a review on our latest catalogue and let us know what colors you like. You will receive the samples in 7-10 days.

  • I have no experience with importing, how could I do?

    Lux logistics team will offer guidance throughout the required paperwork and assistance with your import procedures. Rest assured, your slabs will be seamlessly transported from our factory to your warehouse in the US without any worries.

  • Which cleaning products are good for quartz?

    Use recommended cleaning products and check the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface.

    Cleaning products that should not be used, include oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, wipes and cleaners specific to granite, marble and other natural stones, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect.

  • What is a honed vs. polished surface?

    Stone finishes give the surface its final look in terms of tactility (feel in touch), light reflection, and overall coming together of color and pattern. It is determined by the depth of grounding the slab undergoes in its final stages. Honed is a more matted sheen that has a flat, smoother texture, while polished gives off a highly reflective, bright shine.

  • What products to avoid in protecting quartz?

    - Avoid strong chemicals and solvents, and strong acids or alkalis, oxidizers or similar materials, regardless of pH.
    - Avoid harsh cleaning products such as: oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chloride.- Avoid products containing oils as they may leave a residue. All products should be rinsed off thoroughly.
    - If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.
    - Check each cleaning product first on an inconspicuous area to ensure it doesn’t damage the surface.

  • Is Lux Quartz safe for food preparation?

    Yes, Lux Quartz is nonabsorbent and is NSF Certified(opens in a new tab) for food and splash zones in kitchens.
    *NSF International is The Public Health and Safety Company™

  • How big is a Lux quartz slab?

    Lux quartz slabs come in three sizes:

    - 320 x 160 cm/ 126 x 63 inch
    - 325 x 185 cm/ 128 x 73 inch
    - 330 x 195.5 cm/ 130 x 77 inch

    Lux quartz slabs come readily available in three thicknesses:
    1.5 cm, 2 cm, 3 cm

    Please confirm the maximum piece size that can be produced from a slab with your fabricator or installer.

  • How many designs is Lux available in?

    Lux is available in an expansive design palette. View our collection to see the variety of our designs.

  • Does Lux withstand heat? Can I put a hot pan or pot on it?

    It’s recommended to use trivet or hot pad when transferring direct heat to your Lux surface. With sudden changes of temperature, even natural stone surfaces can be damaged. When using small kitchen appliances or transferring heat from pots and pans, Lux may not withstand that heat. We suggest using a hot pad or trivet to protect your surface.

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